Terms of service

Last updated: July 18, 2026

Welcome to HarmonyChime. These Terms of Service govern your access to and use of HarmonyChime.store, including all webpages, content, features, products, services, checkout functions, communications, and related services made available through the website.

Throughout these Terms of Service, the terms “HarmonyChime,” “we,” “us,” and “our” refer to the operator of HarmonyChime.store. The terms “you,” “your,” “customer,” and “user” refer to any person who visits the website, creates an account, submits information, places an order, or otherwise uses our services.

HarmonyChime offers a curated selection of wind chimes, hanging ornaments, wind spinners, suncatchers, bells, garden accents, meditation-inspired décor, and related items. Our brand is guided by the Japanese Wabi Sabi appreciation of natural materials, quiet simplicity, mindful living, and the individual character found in handcrafted objects.

Please read these Terms carefully before using our website. By accessing HarmonyChime.store, placing an order, or using any part of our services, you agree to be bound by these Terms and by the policies incorporated into them by reference.

If you do not agree with these Terms, you must not use the website or purchase products through it.

Shopify permits merchants to publish Terms of Service and other store policies through the Shopify administration area, where published policies may be linked from checkout and the online store. Each merchant remains responsible for reviewing and adapting its policies to its own business and legal requirements.

1. Business Information

HarmonyChime may be contacted at:

HarmonyChime
1380 Rue de l'Everest
Québec, QC G3J 1B3
Canada

Email: support@HarmonyChime.store
Phone: (829) 353-9486
Website: HarmonyChime.store

Questions about these Terms should be sent to our customer care team using the contact details above.

2. Acceptance of These Terms

By visiting the website or purchasing a product, you confirm that:

You have read and understood these Terms

You agree to comply with these Terms

You are legally capable of entering into a binding agreement

You are at least the age of majority in your province, state, territory, or country

You have the authority to use the payment method submitted at checkout

The information you provide is accurate and complete

You will use our website only for lawful purposes

If you use the website on behalf of a company, organization, or another person, you represent that you have authority to accept these Terms on their behalf.

3. Changes to These Terms

We may revise these Terms periodically to reflect changes in our services, products, business practices, technology, payment methods, legal requirements, or operational procedures.

The updated version will be posted on this page with a revised “Last updated” date. Unless otherwise required by law, revised Terms take effect when they are published.

Changes will not ordinarily alter the essential terms of an order already accepted by us unless the change is required by law or agreed to by the customer.

Your continued use of the website after revised Terms are published means that you accept the updated Terms.

4. Online Store Platform

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to display and sell our products.

Your use of certain checkout, payment, account, security, or technical features may also be subject to Shopify’s own terms, privacy practices, and service limitations.

HarmonyChime remains responsible for its own products, product descriptions, customer communications, order fulfilment, policies, and legal obligations as the merchant.

Shopify is not the seller of HarmonyChime products unless expressly stated otherwise.

5. Website Access

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use HarmonyChime.store for personal shopping and other lawful, non-commercial purposes.

You may not:

Copy or reproduce substantial portions of the website

Use the website to operate a competing commercial service

Scrape, crawl, harvest, or extract website data without permission

Attempt to bypass security measures

Introduce malicious software or harmful code

Overload, disrupt, or interfere with website functionality

Use automated systems to place orders or manipulate inventory

Misrepresent your identity

Access another customer’s account without authorization

Use our website for fraud, abuse, harassment, or unlawful activity

We may suspend or terminate access when we reasonably believe these Terms have been violated.

6. Account Registration

Certain features may allow or require you to create an account.

You are responsible for:

Providing accurate account information

Keeping your login credentials confidential

Restricting access to your device

Updating your information when it changes

Reviewing activity conducted through your account

Notifying us promptly of suspected unauthorized access

You are responsible for activity conducted through your account unless that activity resulted from a security failure attributable to us or another circumstance for which applicable law makes us responsible.

We may close inactive, fraudulent, duplicated, or abusive accounts.

7. Product Information

We aim to describe and display our products accurately. Product pages may include information about materials, dimensions, finishes, sound, installation, care, colour, intended location, and included components.

However, minor differences may occur because of:

Screen settings

Lighting conditions

Photography

Manual measurements

Manufacturing batches

Hand-finishing

Natural material variation

Wood grain

Bamboo colouring

Metal patina

Resin texture

Hand-painted details

Small dimensional differences

These variations are often part of the individual character of decorative products and do not necessarily constitute defects.

We reserve the right to correct typographical errors, update descriptions, clarify specifications, and discontinue products without prior notice.

Materially significant changes will not be applied to an accepted order without an appropriate resolution.

8. Product Use and Safety

Customers are responsible for reviewing product descriptions, dimensions, installation requirements, care instructions, and safety information before use.

Wind chimes, hanging ornaments, suncatchers, bells, spinners, and similar products must be installed securely using appropriate hooks, supports, cords, and mounting surfaces.

Customers should:

Keep products away from children when small parts or cords create a hazard

Inspect hanging points periodically

Remove outdoor décor during severe storms or extreme winds

Avoid positioning glass or reflective products where concentrated sunlight may cause heat damage

Prevent heavy ornaments from falling onto people, pets, vehicles, or property

Follow any product-specific instructions supplied

Not use decorative products for an unintended structural or safety-critical purpose

HarmonyChime is not responsible for damage caused by improper installation, unsuitable placement, misuse, modification, failure to maintain the product, or failure to follow reasonable safety precautions, except where such responsibility cannot legally be excluded.

9. Orders and Contract Formation

Submitting an order is an offer to purchase the selected products under these Terms.

After checkout, you may receive an automated confirmation acknowledging that we received your order. This acknowledgement does not necessarily mean that the order has been finally accepted.

An order is generally accepted when we:

Confirm that payment has been authorized

Complete any necessary fraud or availability review

Send a shipping or fulfilment confirmation

Otherwise expressly confirm acceptance

We may reject or cancel an order before acceptance for reasons including:

Product unavailability

Incorrect pricing or product information

Payment authorization failure

Suspected fraud

Shipping restrictions

Duplicate or excessive orders

Technical errors

Legal or regulatory restrictions

If we cancel a paid order, we will refund the applicable amount to the original payment method.

For online purchases in Québec, merchants may be required to provide customers with a contract copy containing prescribed information in a form that can be saved and printed.

10. Order Information

You agree to provide current, complete, and accurate information for every order.

This includes:

Full name

Billing address

Delivery address

Telephone number

Email address

Payment information

Any information needed for customs or delivery

We are not responsible for avoidable delays or failed deliveries caused by inaccurate information supplied by the customer.

Contact us promptly if you notice an error. We will try to update the information before fulfilment, but changes cannot be guaranteed once processing or shipment has begun.

11. Prices

Product prices are displayed on the website in the currency shown during browsing and checkout.

Prices may change without notice. However, the price applicable to an accepted order will generally be the price shown at checkout, subject to correction of obvious errors and mandatory legal requirements.

Taxes, customs duties, import charges, delivery fees, and other charges will be displayed or explained where reasonably applicable.

We do not intentionally use hidden mandatory charges. Canadian competition law prohibits materially false or misleading price representations, including certain forms of unattainable advertised pricing caused by mandatory fixed charges.

If a pricing error is discovered before acceptance, we may contact you to offer the correct price or cancel the affected order and issue a refund.

12. Taxes, Customs, and Import Charges

Applicable sales taxes may be calculated during checkout based on the order, customer location, and legal requirements.

International orders may be subject to:

Customs duties

Import taxes

Brokerage charges

Local handling fees

Government assessments

Unless checkout clearly states that these amounts are included, the recipient may be responsible for paying them.

Customs authorities determine these charges independently. HarmonyChime does not control the amount or collection process.

Customers should review local import requirements before purchasing.

13. Payment

Available payment methods are displayed at checkout and may include credit cards, digital wallets, or other payment services supported by Shopify and our payment providers.

By submitting payment information, you represent that:

You are authorized to use the payment method

The information is accurate

You authorize the applicable charges

The transaction does not violate any law or agreement

Payment may be authorized at checkout and captured according to the settings of our store and payment provider.

We may use fraud-prevention systems and request additional verification before accepting an order.

We do not guarantee that every payment method will remain available at all times.

14. Payment Security

Payment transactions are processed through Shopify and third-party payment providers.

HarmonyChime does not ordinarily receive or store complete payment card credentials when payment is processed through these services.

Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

You must not send full payment card details through ordinary email.

15. Promotions and Discount Codes

Promotions, discount codes, bundles, and special offers may be subject to additional conditions.

Unless stated otherwise:

One discount code may be used per order

Codes cannot be exchanged for cash

Codes may have expiry dates

Codes may exclude certain products

Codes cannot be applied after an order is completed

Promotions may be limited by country, customer, quantity, or inventory

Discounts may not be combined

We may cancel a promotion or decline misuse, fraud, automated redemption, or unauthorized distribution.

A discount does not make a product final sale unless that restriction is clearly disclosed before purchase.

16. Availability and Purchase Limits

Products are offered subject to availability.

Inventory information may occasionally be delayed or inaccurate because of:

Simultaneous purchases

Technical issues

Fulfilment updates

Inventory damage

Supplier shortages

Data synchronization delays

We may limit product quantities per person, household, account, payment method, or address when reasonably necessary.

If a product becomes unavailable after purchase, we may offer a substitute, wait for restocking with your consent, or issue a refund.

17. Shipping and Delivery

Shipping arrangements are governed by our Shipping Policy, which forms part of these Terms.

Estimated delivery dates are not absolute guarantees unless applicable law or an express written commitment provides otherwise.

Delays may result from:

Carrier disruptions

Weather

Customs inspection

Address problems

Peak seasons

Public holidays

Remote-location delivery

Security screening

Events beyond reasonable control

Risk of loss and legal title pass according to applicable law and the delivery terms disclosed during purchase.

Please review the Shipping Policy for complete information.

18. Returns and Refunds

Returns, exchanges, refunds, damaged items, and order cancellations are governed by our Return & Refund Policy, which forms part of these Terms.

Customers must follow the return authorization process described in that policy.

Merchants in Québec may define their own change-of-mind return conditions, but they are expected to respect the terms they publish, subject to mandatory consumer rights.

Nothing in these Terms limits a legal remedy that cannot be excluded.

19. Consumer Rights

These Terms are not intended to remove, restrict, or replace mandatory consumer rights.

Depending on your location, you may have statutory rights relating to:

Product quality

Legal warranties

Accurate descriptions

Delivery

Cancellation

Refunds

Misrepresentation

Unfair contract terms

Distance sales

Privacy

Where a mandatory consumer protection rule conflicts with these Terms, the mandatory rule prevails.

Québec online-purchase protections may apply to qualifying transactions made by Québec consumers, including certain disclosure, contract-delivery, cancellation, and reimbursement rights.

20. Intellectual Property

All content on HarmonyChime.store, including text, product names, branding, logos, graphics, photographs, layout, illustrations, icons, design elements, videos, and original written material, is owned by or licensed to HarmonyChime unless otherwise stated.

You may use website content only for personal shopping and ordinary reference purposes.

You may not, without written permission:

Reproduce our content commercially

Remove copyright or trademark notices

Use our branding to imply affiliation

Create confusingly similar storefronts

Resell our photographs or written descriptions

Publish substantial portions of our website elsewhere

Register domain names or social accounts that impersonate HarmonyChime

Third-party trademarks remain the property of their respective owners.

21. Reviews, Comments, and User Content

You may be able to submit reviews, photographs, comments, questions, or other content.

By submitting content, you confirm that:

You own or control the necessary rights

The content is truthful and relevant

It does not violate privacy or intellectual-property rights

It is not defamatory, unlawful, threatening, discriminatory, obscene, fraudulent, or misleading

It does not contain malware, spam, or unauthorized advertising

You grant HarmonyChime a non-exclusive, worldwide, royalty-free licence to use, reproduce, format, publish, translate, display, and distribute the submitted content for store, customer-service, and marketing purposes, subject to applicable privacy law.

We may moderate, remove, or decline content that violates these Terms.

We are not required to publish every review.

22. Third-Party Links and Services

Our website may include links to or integrations with third-party services, such as payment providers, social media platforms, carriers, review systems, analytics providers, and marketing tools.

These services are controlled by their respective providers.

HarmonyChime is not responsible for third-party content, availability, security, or policies, except to the extent that applicable law imposes responsibility on us.

Review third-party terms and privacy notices before using their services.

23. Privacy

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

Canadian privacy law may apply to private-sector organizations that handle personal information in commercial activities. Businesses subject to PIPEDA are expected to follow principles including accountability, consent, limited collection, safeguards, access, and appropriate handling of privacy breaches.

By using the website, you acknowledge that online transactions necessarily involve processing information for order management, payment, delivery, fraud prevention, and customer service.

24. Prohibited Uses

You may not use our website or services:

For unlawful purposes

To solicit unlawful acts

To violate intellectual-property rights

To harass, threaten, deceive, or discriminate

To submit false information

To distribute malicious code

To collect personal information unlawfully

To interfere with security systems

To impersonate another person

To commit payment fraud

To make fraudulent return claims

To resell products in a way that falsely suggests authorization

To manipulate reviews, promotions, or inventory

To engage in activity that harms the website, our customers, or our business

We may report suspected unlawful conduct to relevant authorities or payment providers where appropriate.

25. Disclaimer of Warranties

We aim to provide accurate, reliable, and functional services. However, the website may occasionally experience interruptions, errors, maintenance, delays, or technical limitations.

To the fullest extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted

Every error will be corrected immediately

Every product will remain available

All third-party services will function continuously

Electronic communications will always be delivered without delay

This disclaimer does not exclude legal warranties or statutory obligations that cannot be waived.

26. Limitation of Liability

To the fullest extent permitted by law, HarmonyChime will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products, including loss of profits, data, opportunity, or business.

Where liability cannot legally be excluded, our responsibility will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

Fraud

Intentional misconduct

Gross negligence where exclusion is prohibited

Personal injury caused by negligence where legally non-excludable

Mandatory consumer warranties

Any other liability that cannot lawfully be limited

Any limitation will be interpreted in a manner consistent with Québec and other applicable consumer protection laws.

27. Indemnification

To the extent permitted by law, you agree to indemnify and hold HarmonyChime harmless from third-party claims, losses, costs, or expenses arising from:

Your unlawful use of the website

Your violation of these Terms

Your infringement of another person’s rights

Fraudulent or malicious conduct

This clause does not require a consumer to indemnify HarmonyChime for losses caused by our own fault, negligence, legal breach, or misconduct.

28. Force Majeure

HarmonyChime will not be responsible for delay or failure caused by events reasonably beyond our control, including:

Natural disasters

Severe weather

War

Civil unrest

Government action

Customs restrictions

Labour disruption

Carrier interruption

Pandemics

Infrastructure failure

Cyberattacks

Power outages

Supplier failure

Transportation emergencies

We will take reasonable steps to reduce the effect of such events and provide an appropriate remedy where required by law.

29. Suspension and Termination

We may suspend or terminate access to our website when we reasonably believe that a user has:

Violated these Terms

Committed fraud

Threatened security

Misused promotions

Harassed staff or customers

Used the website unlawfully

Termination does not affect rights and obligations that arose before termination.

Provisions that logically survive termination, including payment obligations, intellectual property, dispute provisions, disclaimers, and limitations, will remain effective.

30. Governing Law

These Terms are governed by the laws applicable in the Province of Québec and the federal laws of Canada applicable there, without depriving consumers of mandatory protections available under the laws of their place of residence.

Any governing-law clause will be interpreted subject to mandatory consumer protection rules.

31. Dispute Resolution

Before starting formal proceedings, we encourage you to contact us at support@HarmonyChime.store.

Please provide:

Your name

Order number

A description of the issue

The resolution requested

Supporting documents

We will attempt to resolve the matter fairly and in good faith.

Nothing in this section prevents a consumer from contacting a regulator, payment provider, court, or consumer protection authority where legally entitled.

32. Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

33. No Waiver

A delay or failure by HarmonyChime to enforce a provision does not waive our right to enforce it later.

A waiver is effective only when clearly given in writing by an authorized representative.

34. Assignment

You may not assign your rights or obligations under these Terms without our written consent.

HarmonyChime may assign its rights and obligations in connection with a merger, reorganization, sale, transfer, or restructuring, provided that customer rights are not unlawfully reduced.

35. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Contact Information, Legal Notice, and any product-specific terms, form the agreement governing your use of HarmonyChime.store.

If a product page contains specific terms that conflict with these general Terms, the more specific terms will ordinarily apply to that product, subject to applicable law.

36. Contact Us

HarmonyChime is built around the idea that everyday spaces can feel more peaceful through thoughtful objects, natural movement, and quiet sound. We value clear communication and fair service.

For questions about these Terms, an order, or your use of the website, contact:

HarmonyChime
1380 Rue de l'Everest
Québec, QC G3J 1B3
Canada

Email: support@HarmonyChime.store
Phone: (829) 353-9486
Website: HarmonyChime.store