Shipping policy
Last updated: July 18, 2026
At HarmonyChime, we believe that receiving a thoughtfully chosen object should feel calm, clear, and uncomplicated. Our wind chimes, hanging bells, suncatchers, garden ornaments, wind spinners, and meditation-inspired decorations are selected to bring gentle sound, natural movement, and quiet character into everyday spaces.
This Shipping Policy explains how orders placed through HarmonyChime.store are processed, shipped, tracked, delivered, delayed, and handled when a delivery issue occurs.
By placing an order through our website, you acknowledge that you have reviewed and accepted this Shipping Policy, together with our Terms of Service and Return & Refund Policy.
1. Store Information
HarmonyChime may be contacted at:
HarmonyChime
1380 Rue de l'Everest
Québec, QC G3J 1B3
Canada
Email: support@HarmonyChime.store
Phone: (829) 353-9486
Website: HarmonyChime.store
For shipping assistance, please include your full name, order number, delivery address, and a brief description of your concern.
2. Shipping Coverage
HarmonyChime offers shipping to customers in Canada and many international destinations.
We aim to provide worldwide delivery wherever reliable carrier service is available. However, shipping may be unavailable or temporarily restricted in certain countries, territories, remote regions, military zones, conflict areas, or locations affected by customs limitations, carrier suspensions, trade restrictions, or legal requirements.
Available destinations are normally shown during checkout. If the website accepts your shipping address and allows the order to be completed, this generally means that delivery is currently available to that destination.
We reserve the right to cancel an order when we discover that the destination cannot be served safely, legally, or reliably. If this occurs after payment, the affected order will be refunded to the original payment method.
3. Free Worldwide Shipping
HarmonyChime offers free standard shipping worldwide on eligible orders placed through HarmonyChime.store.
Free shipping applies to the standard delivery method selected by HarmonyChime. It does not necessarily include:
Expedited shipping
Express courier service
Priority customs processing
Special handling requests
Remote-area carrier surcharges
Import duties or customs taxes
Redelivery charges caused by an incorrect address
Fees imposed by local authorities or third-party carriers
When an upgraded shipping option is available, the additional cost will be displayed during checkout before the order is completed.
Free shipping promotions may be modified, suspended, or restricted in the future. However, the shipping terms displayed and accepted at checkout will apply to the relevant order.
4. Order Processing Time
Most orders are prepared for shipment within one to three business days after payment is successfully authorized.
Business days generally mean Monday through Friday, excluding public holidays observed in Québec, Canada, and holidays affecting our fulfilment or delivery partners.
Order processing may include:
Payment confirmation
Fraud-prevention review
Address verification
Inventory confirmation
Product inspection
Protective packaging
Shipping label preparation
Transfer to the delivery carrier
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
During high-demand periods, promotional events, seasonal peaks, severe weather, or major holidays, processing may take longer than usual.
Processing time is separate from delivery time.
5. Estimated Delivery Time
Our typical standard delivery estimate is:
Seven to ten business days after shipment
This estimate begins when the order has been processed and handed to the shipping carrier. It does not begin on the date the order is placed.
For example, an order may require one to three business days for processing, followed by approximately seven to ten business days in transit.
Delivery estimates are provided in good faith but are not absolute guarantees. Actual delivery time may vary depending on:
Destination country
Distance from the fulfilment location
Local carrier performance
Customs inspection
Weather conditions
Seasonal shipping volume
Public holidays
Remote-area service
Incorrect or incomplete address information
Security screening
Transportation disruptions
Events beyond our reasonable control
Some international, rural, island, or remote deliveries may require additional transit time.
6. Order Confirmation
After completing checkout, you should receive an order confirmation at the email address provided during purchase.
The confirmation normally includes:
Order number
Products ordered
Billing information
Delivery information
Purchase total
Applicable taxes
Shipping method
If you do not receive an order confirmation, please check your spam, junk, promotions, or filtered email folders.
You may also contact support@HarmonyChime.store to confirm whether your order was successfully received.
An order confirmation acknowledges that the order was submitted. It does not necessarily mean that the order has completed processing or entered shipment.
7. Shipping Confirmation
When your order has been prepared and transferred for delivery, we will normally send a shipping confirmation email.
The shipping confirmation may include:
Carrier name
Tracking number
Tracking link
Shipment date
Estimated delivery information
Items included in the shipment
Some orders may be divided into multiple parcels. If this happens, you may receive more than one tracking number and the parcels may arrive on different dates.
Please allow up to several business days for tracking information to become fully visible after the shipping confirmation is sent. A tracking number may be created before the carrier performs its first physical scan.
8. Tracking Your Order
Customers are encouraged to monitor tracking regularly after shipment.
Tracking updates may include:
Label created
Shipment accepted
In transit
Arrived at sorting facility
Customs processing
Out for delivery
Delivery attempted
Delivered
Tracking information is supplied by third-party carriers. HarmonyChime does not control how frequently a carrier scans or updates a parcel.
It is common for tracking to remain unchanged for several days while a parcel moves between major facilities or crosses an international border.
A temporary pause in tracking does not necessarily mean that the parcel has been lost.
Contact us when tracking has shown no meaningful movement for an unusually long period or when the estimated delivery window has passed.
9. International Shipping
International orders may pass through multiple carriers, transfer centres, and customs authorities before reaching the final destination.
International delivery may require:
Export documentation
Customs inspection
Import clearance
Transfer to a local postal or courier service
Identity or address verification
Payment of applicable duties or taxes
Customs processing time is not included in our normal delivery estimate because it is controlled by government authorities.
HarmonyChime cannot guarantee how quickly customs will inspect, release, or assess a parcel.
Customers are responsible for ensuring that ordered products may legally be imported into their destination country.
10. Customs Duties and Import Taxes
Free shipping does not automatically mean that customs duties, import taxes, brokerage charges, or local handling fees are included.
Unless expressly stated at checkout, international customers may be responsible for charges imposed by:
Customs authorities
Local governments
Postal services
Courier companies
Import brokers
Tax agencies
These charges are not determined or collected by HarmonyChime and may vary based on the product, declared value, destination, and local regulations.
We recommend checking local import requirements before placing an international order.
Refusing a parcel because of customs fees may cause the package to be delayed, abandoned, destroyed, or returned. Refund eligibility for refused international parcels will be assessed after the package is safely returned and inspected.
Any non-refundable customs, return, carrier, or handling charges may be deducted where legally permitted.
11. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review the following information carefully:
Recipient’s full name
Street number and street name
Apartment, unit, or suite number
City
Province, state, or region
Postal or ZIP code
Country
Telephone number
Email address
HarmonyChime is not responsible for delays or failed deliveries caused by information entered incorrectly by the customer.
If you notice an address error, contact us immediately at support@HarmonyChime.store.
We will make a reasonable effort to update the address before shipment. However, changes cannot be guaranteed after processing begins or after the parcel has been transferred to the carrier.
12. Address Changes After Shipment
Once a parcel is in transit, HarmonyChime may be unable to change its destination.
Some carriers may permit address correction, redirection, or pickup at a local facility. These options depend on the carrier and destination.
Additional carrier fees may apply to customer-requested changes after shipment.
Do not submit an address change directly to a carrier unless instructed or permitted by the carrier. Unauthorized changes may create delays or interfere with delivery verification.
13. Incorrect or Undeliverable Addresses
A parcel may be returned to the sender when the delivery address is:
Incomplete
Incorrect
Invalid
Missing a unit number
Outside the carrier’s service area
Not recognized by local postal systems
Associated with an unavailable recipient
If an order is returned because of customer-provided address information, we may offer:
Reshipment to a corrected address
Refund after the parcel is returned and inspected
Store credit
Another reasonable resolution
Additional shipping costs may apply to reshipment caused by a customer address error.
14. Delivery Locations
Orders may be delivered to:
Residential addresses
Business addresses
Apartments
Approved postal addresses
Carrier pickup points
Other locations supported by the destination carrier
We do not guarantee delivery to all post office boxes, parcel lockers, freight-forwarding centres, hotels, temporary accommodations, or military addresses.
Customers using a hotel, office, shared residence, forwarding company, or commercial receiving service are responsible for ensuring that the location accepts parcels and properly transfers them to the intended recipient.
Delivery to the address provided may be considered completed even when the parcel is accepted by a receptionist, doorman, mailroom employee, household member, colleague, or authorized receiving agent.
15. Delivery Attempts
Depending on the carrier and destination, a parcel may:
Be left in a safe location
Be placed in a mailbox
Be delivered to a front desk
Require a signature
Be redirected to a pickup location
Be scheduled for another attempt
Customers are responsible for reviewing carrier notices and collecting parcels within the stated pickup period.
If a parcel is returned because it was not collected or because repeated delivery attempts were unsuccessful, contact us for assistance.
Reshipment may require payment of additional delivery costs unless the failed delivery was caused by our error or the carrier’s confirmed fault.
16. Safe-Place Delivery
Some carriers may leave a parcel at a location they consider reasonably safe.
This may include:
Front door
Side entrance
Porch
Mailbox area
Building lobby
Reception desk
Covered entryway
Parcel locker
Once tracking confirms delivery, customers should check all likely delivery locations and ask household members, neighbours, reception staff, and building management before reporting the parcel as missing.
Customers may request signature delivery when available, but additional fees may apply.
17. Split Shipments
An order containing multiple products may be shipped in separate parcels due to:
Different fulfilment locations
Product size
Packaging requirements
Inventory availability
Carrier restrictions
Processing times
Split shipments may arrive on different days.
You will not be charged additional standard shipping fees when we divide an eligible free-shipping order into multiple parcels.
Please review all tracking numbers before reporting part of an order as missing.
18. Packaging
HarmonyChime products may include delicate hanging components, decorative bells, cords, metal pieces, resin ornaments, reflective elements, glass-like pieces, bamboo, or wooden details.
We use packaging intended to reduce movement and protect the product during ordinary transportation.
Packaging may include:
Protective wrapping
Inner cartons
Cushioning materials
Dividers
Sealed bags
Reinforced outer boxes
Some products may require gentle adjustment, unfolding, untangling, or assembly after delivery.
Please open the package carefully and avoid using sharp tools near cords, painted surfaces, hanging lines, or decorative components.
Keep all packaging until you have inspected the order.
19. Damaged Parcels
If the outer package appears severely damaged, crushed, punctured, opened, or wet, photograph it before opening whenever possible.
After opening, inspect the product and all components.
Contact us promptly when an item arrives damaged and include:
Order number
Photographs of the outer package
Photographs of the shipping label
Photographs of the internal packaging
Photographs of the full product
Close-up images of the damage
A video when the problem concerns movement, sound, or functionality
Do not discard the packaging before we complete our review, as the carrier may require supporting evidence.
Damaged-product claims are handled under our Return & Refund Policy.
20. Missing Items
If a product or component appears to be missing:
Check all packaging carefully
Look inside protective wrapping
Review whether the order was divided into multiple shipments
Check each tracking number
Compare the contents with the product page and packing information
Contact us if the item remains missing.
Please include photographs showing the full contents of the parcel and all packaging received.
When a missing item is confirmed, we may offer a replacement, replacement component, refund, or other appropriate resolution.
21. Delayed Shipments
A delivery is not automatically considered lost simply because it arrives later than the estimated window.
Delays may occur because of:
Customs inspections
Carrier backlogs
Weather emergencies
Natural disasters
Transportation strikes
Peak shopping seasons
Address verification
Remote delivery routes
Flight cancellations
Port congestion
Security events
Government restrictions
Infrastructure interruptions
We will assist with tracking and carrier inquiries when a shipment is significantly delayed.
Please allow a reasonable investigation period before a replacement or refund is issued.
22. Lost Shipments
Contact HarmonyChime if tracking has not updated for an extended period or if the carrier confirms that the parcel cannot be located.
We may ask you to:
Confirm the delivery address
Wait for the carrier’s standard delivery window
Contact the local post office
Complete a non-receipt statement
Provide identification or address confirmation
Allow time for a carrier investigation
When a parcel is officially confirmed lost in transit, HarmonyChime may provide:
A replacement shipment
A full refund
Store credit
Another agreed resolution
The available resolution may depend on product availability, destination, carrier findings, and applicable consumer law.
23. Orders Marked as Delivered but Not Received
When tracking shows “delivered” but the parcel cannot be found, please:
Check all entrances and safe locations
Check your mailbox or parcel locker
Ask household members
Ask neighbours
Contact reception or building management
Wait until the end of the delivery day
Contact the local carrier office
Occasionally, a parcel may be marked delivered shortly before it physically arrives.
If the parcel remains missing, contact us with your order number and confirmation of the steps completed.
We will review the available tracking evidence and assist with a carrier investigation where possible.
A delivered status does not automatically resolve every claim, but we may require supporting evidence before providing a replacement or refund.
24. Stolen Packages
HarmonyChime cannot control theft occurring after confirmed delivery.
However, we will review reports of stolen packages in good faith.
Customers may be asked to provide:
A carrier inquiry number
A police or building security report
Camera footage when available
Written confirmation from building management
A completed non-receipt declaration
Available remedies will depend on the circumstances, carrier findings, and applicable law.
We encourage customers to use a secure delivery address whenever possible.
25. Refused Deliveries
Please do not refuse delivery unless HarmonyChime has instructed you to do so.
Refused packages may:
Take several weeks to return
Be charged return shipping fees
Accumulate customs charges
Be destroyed or abandoned by the carrier
Fail to return to the correct facility
A refund cannot normally be completed until the refused parcel is received and inspected.
Non-recoverable delivery, customs, brokerage, and return charges may be deducted where permitted.
26. Order Cancellations
Contact us as soon as possible to request cancellation.
We may be able to cancel an order before it enters fulfilment.
Cancellation cannot be guaranteed once:
Inventory has been allocated
The order has been packed
A shipping label has been created
The parcel has been transferred to a carrier
The order is in transit
If cancellation is no longer possible, the customer may request a return after delivery in accordance with our Return & Refund Policy.
27. Product Availability
Although we aim to maintain accurate inventory records, a product may become unavailable after an order is submitted.
This may occur due to:
Simultaneous purchases
Inventory errors
Damaged stock
Supplier interruption
Quality-control rejection
Technical synchronization issues
When an ordered product is unavailable, we may:
Offer a reasonable alternative
Provide a revised shipping estimate
Ship available items separately
Cancel the unavailable product
Issue a refund
We will not substitute a materially different product without the customer’s agreement.
28. Seasonal and Holiday Delays
Shipping networks often experience increased demand during:
Christmas and New Year
Black Friday and Cyber Monday
National holidays
Major promotional events
Severe winter weather
International shopping festivals
Orders placed during these periods may require additional processing and transit time.
Customers purchasing gifts are encouraged to order early.
Delivery by a particular holiday or event date is not guaranteed unless an express written delivery commitment is provided.
29. Severe Weather and Natural Events
Outdoor decoration orders may be affected by storms, snow, wildfire, flooding, hurricanes, earthquakes, extreme temperatures, or other natural events.
These conditions may temporarily interrupt:
Carrier collection
Air transportation
Road transportation
Sorting facilities
Local delivery
Customs operations
HarmonyChime will take reasonable steps to communicate known major disruptions and assist affected customers.
30. Force Majeure
HarmonyChime is not responsible for delays or failures caused by circumstances reasonably beyond our control, including:
Natural disasters
War or civil unrest
Government action
Trade restrictions
Carrier shutdowns
Labour strikes
Pandemics
Cyberattacks
Power outages
Transportation emergencies
Customs closures
Port congestion
Supplier disruption
Severe weather
We will continue to act in good faith and provide remedies required under applicable law.
31. Freight Forwarders and Reshipping Services
Customers may choose to use a freight forwarder or reshipping service.
HarmonyChime’s delivery responsibility may be considered completed when the parcel is successfully delivered to the forwarding address provided at checkout.
We are not responsible for damage, loss, delay, repackaging, customs issues, or incorrect onward delivery occurring after the freight forwarder accepts the parcel.
Customers using forwarding services should inspect the service’s terms, prohibited items, insurance coverage, and delivery procedures before ordering.
32. Changes to Shipping Methods
HarmonyChime may select or change the carrier used for an order as long as the replacement method provides reasonably comparable service.
Carrier selection may depend on:
Destination
Parcel dimensions
Product type
Service availability
Delivery reliability
Seasonal conditions
Operational requirements
The carrier displayed initially may differ from the final local carrier used to complete delivery.
33. Shipping Restrictions
Some products may be subject to destination-specific restrictions due to materials, size, customs classification, carrier rules, or local regulations.
We may cancel or modify a shipment if:
The destination prohibits the product
Required documentation is unavailable
The carrier refuses the parcel
Shipping presents a safety risk
Trade restrictions apply
Legal compliance cannot reasonably be assured
When an order is cancelled for these reasons, the affected amount will be refunded.
34. Responsibility After Delivery
Customers should inspect products soon after delivery and store or install them appropriately.
Wind chimes and hanging décor should not be left unsecured in severe weather.
HarmonyChime is not responsible for product damage occurring after delivery due to:
Improper installation
Weak mounting points
Storm exposure
Excessive wind
Falling branches
Moisture damage
Corrosive environments
Neglect
Misuse
Failure to follow product care instructions
Concerns about manufacturing defects or transit damage should be reported under our Return & Refund Policy.
35. Customer Communication
We may contact you by email or phone regarding:
Address clarification
Payment verification
Product availability
Delivery restrictions
Customs information
Carrier issues
Order delays
Failed delivery attempts
Refund or replacement options
Please ensure that the contact information provided at checkout remains accessible until the order has been delivered.
Failure to respond to an important delivery inquiry may delay or prevent shipment.
36. Policy Updates
HarmonyChime may update this Shipping Policy to reflect changes in:
Carrier services
Delivery destinations
Processing practices
Shipping costs
Legal obligations
Customs requirements
Business operations
The policy published at the time of purchase will generally apply to that order unless a later version provides more favourable terms or a change is required by law.
The latest revision date appears at the beginning of this policy.
37. Consumer Rights
Nothing in this Shipping Policy is intended to exclude or limit a mandatory consumer right.
Depending on the customer’s location, legal rights may apply concerning:
Delivery deadlines
Undelivered purchases
Order cancellation
Refund timing
Product loss
Incorrect deliveries
Damaged goods
Distance contracts
Where this policy conflicts with a mandatory consumer law, the applicable law will prevail.
38. Contact Us
We want the journey from our store to your home to feel as thoughtful as the objects we offer. If you have questions about tracking, delivery, customs, missing items, address changes, or shipping delays, please contact us.
HarmonyChime
1380 Rue de l'Everest
Québec, QC G3J 1B3
Canada
Email: support@HarmonyChime.store
Phone: (829) 353-9486
Website: HarmonyChime.store
When contacting us, please include:
Your full name
Order number
Delivery address
Tracking number
A short description of the concern
Relevant photographs or supporting documents
Our customer care team will review your request and work toward a fair and practical resolution.